Nothing Happens When Buy Button Is Clicked 

Find Downloaded Music on Your PC 

Trouble Playing Music 

Trouble Burning CDs 

Trouble Transferring Songs to Your MP3 Player 

Can't Add Song(s) To iTunes

Can't Hear Audio in FireFox 3

Support for WMA Format Music Downloads

• Use the latest non-beta version of your browser
• Disable pop-up blockers
• Disable firewalls
• Disable download accelerators
• In Windows Media Player 11, make sure the following settings are not selected.
  • Rename music files using rip settings
  • Rearrange music in rip music folder, using rip music setting

  Note, even if you don't use Windows Media Player to listen to your music, these settings can affect the Walmart MP3 Music Downloads Manager's ability to insert songs into iTunes and Windows Media Player.
   

Find Downloaded Music on Your PC

• If the Download Manager is installed (Windows XP or Vista only)
  click the "Find" button in the Download Manager window to find a song.

  If iTunes is installed on your computer, the music you download will also be listed in the Walmart Purchased Media playlist in iTunes. You can also access your music in Windows Media Player by navigating to the Windows Media Player Media Library.

  Songs will be added to the default location "Downloads" folder in your "My Music" folder in your "My Documents" folder.
   

• If the Download Manager is not installed
  We will display a page with Buttons you can click to download each song separately. Clicking a download button will present a browser dialog which will offer you a choice of where to download the song. Make sure to note where you are downloading your music so you can find it later.

Trouble Playing Music
Here are a few things to consider if you are having trouble playing your music:

• Does your computer satisfy the minimum system requirements? Review the system requirements.
• Do you have a Media Player installed on your computer?
• Do you have iTunes? Our files also play in iTunes
  • Windows Vista and XP
    Your files will be added to the Walmart Purchased Media playlist in your iTunes
  • Macintosh and Linux
    Select "File"..."Add folder to Library"
    Navigate to folder where you saved the music files
    Select "OK"
• Does the song appear in the Media Library on Microsoft Windows Media Player? If not, click F3 in Windows Media Player. Select "My personal folders."
• Is the volume turned up on your speakers and/or Media Player?

If you still cannot play your songs after following these tips, please contact us.
 

Trouble Burning CDs

• For general help burning CDs using Windows Media Player:

1. Click F1

2. Under Contents, navigate to the help topic Burning Your Own CDs.

• For general help burning CDs using iTunes:
  1. Click Help menu
  2. Click iTunes Help
  3. Click The iTunes Jukebox
  4. Click Creating your own audio CDs under "Making playlists and burning CDs"

If you are burning CDs using another media player, follow that player's instructions for burning CDs.
 

1. Click F1.
2. Under Contents tab, navigate to the help topic Synchronizing to devices.

If you are using different software to transfer, please refer to the help documentation for that software. You may also want to refer to the user's guide for your portable device.

Please note: If you have an Apple iPod, you must use iTunes to transfer and manage music.
 

1. Close iTunes (if it is open).
2. Go to http://www.apple.com/itunes/download/ to download and install the latest version of iTunes (free).
3. When the installation is complete, restart your computer, open iTunes, and when asked, Accept the iTunes Terms of Service.
4. From the iTunes File menu, select Add Folder to Library...
5. For XP: From the Browse For Folder window, select My Documents, select My Music, then select OK.
   For Vista: From the Add To Library window, select Music, then Select Folder.
   
   Your song(s) will be added to the iTunes Music Library.  Note. These songs will not appear in the Walmart Purchased Media Playlist.
    

1. Close iTunes (if it is open).
2. Open iTunes again.
3. From the iTunes File menu, select Add Folder to Library...
4. For XP: From the Browse For Folder window, select My Documents, select My Music, then select OK.
   For Vista: From the Add To Library window, select Music, then Select Folder.
   
   Your song(s) will be added to the iTunes Music Library.  Note. If you want to add your music to iTunes but do not use the Walmart MP3 Music Downloads Manager, you will need to repeat this process after each future purchase.  If you want to add your future purchases to iTunes automatically, install the Walmart MP3 Music Downloads Manager.

If you are on Macintosh OS X, your songs must be added to the iTunes Music Library.  To add:

1. Close iTunes (if it is open).
2. Open iTunes again.
3. From the iTunes File menu, select Add to Library...
4. From the Add to Library window, select Music from the Places list on the sidebar, then select Choose.
    

C:\Program Files\Walmart MP3 Music Downloads\MP3DLMgrSvr.exe

Once you have allowed internet access to the Walmart Download Manager, click on the Walmart MP3 Music Downloads Store icon on your desktop to launch the Music Downloads Store. Click here to open up Your Account and login to your account. Then select the Songs tab located in the top right hand corner of the page. Click on Download next to the desired track(s).

If you do wish to reconfigure your firewall to allow the Walmart MP3 Music Download Manager to download your music, please use the guide below or contact the maker of your firewall software for instructions.

If you are using Norton Internet Security®, please perform the following:

1. Open Norton Internet Security and click on Personal Firewall. Then click the Configure button.
2. Click the Programs tab and scroll through the programs until you see MP3DLMgrSvr.exe
3. Select Permit All for MP3DLMgrSvr.exe
4. If MP3DLMgrSvr.exe is not listed here, follow the directions below to add the EXE file
5. Click the Add button.
6. From the Select a program window, go to C:\Program Files\Walmart MP3 Music Downloads\
7. Select MP3DLMgrSvr.exe
8. A Norton Internet Security window will appear
9. Select Permit All from the drop down box and click OK.
10. An Application Category window will appear, select General and click OK.

For more information about configuring Norton Internet Security, please click here.

If you are using McAfee Security Center®, please perform the following:

1. Right-click the McAfee Security Center icon in your system tray
2. Select Personal Firewall followed by Internet Applications
3. This should bring up McAfee's Internet Applications window that lists each application that has either been granted or denied access to the Internet.
4. Find MP3DLMgrSvr.exe in the available list
5. Click the Allow Full Access link in the Change Permission To pane (in the bottom right hand corner)

For technical support with McAfee products, please click here.

1. Navigate to the Library view
2. Right-click in a column header and select Choose Columns...
3. Checkmark File Path and click OK
4. Click in the File Path Column header to sort by File Path
5. Now the songs in the multidisc album show show up in the correct order (By default, Windows Media Player groups all track# 1s together, then #2s and so on, ignoring disc number)

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iPod® and iTunes® are registered trademarks of Apple Inc. Windows Media™ and Zune™ are trademarks of Microsoft Corporation.

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